Okay, I really need to start writing down what book suggestions I get from where. I know I chose the book Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality from someone's blog, but now I can't remember where I found it. Anyone out there remember posting about this?
It is exactly what its title promises: a tell-all memoir from a long-time hotel employee, who worked in a variety of positions from valet attendant in a luxury hotel in New Orleans, to housekeeping management in that same establishment, to being front desk staff in a Manhattan hotel that he calls "The Bellevue." It's fairly rough and ready, in story and in tone. Here's how he was welcomed to his daytime shift on the desk by the bellmen, after being promoted from the overnight staff:
"The bellmen were the first to intimidate.
'Listen very closely to me, FNG [Fucking New Guy]. I see you handing guests their own keys, I'll stab you. You don't ask them shit. You call 'front' and hand the keys to a bellman. Let them tell me to my face they can take their own luggage and my baby girl has to starve. I catch you handing them keys, I figure you're the one who wants my baby girl to starve. In which case I will find out what train you take home and collapse your throat as soon as you step into your borough.'
New York pep talk number two! The first, from my roommate in Brooklyn, promising to throw me out if I didn't make rent, seemed like a pillow fight in comparison.'" (p. 103.)
So yeah. It's a lot of stories like that (although you should know that the author eventually became pretty tight with the bellmen, as he became pretty good at handing lodgers over to them with the personal touch, increasing the tipping all around), along with a few tips on how to improve your own hotel stays. I can't say that most of the tips will be that helpful to me, as I don't really want to eat things out of the minibar, even for free (it is important to note, though, that if there are wrong minibar charges on your bill, you should pipe up, as desk staff know nobody can actually tell what you've eaten out of the minibar and will remove the charges fairly easily) and I rarely stay at the types of hotels where upgrades are going to do a whole lot for me.
It was a quick read, somewhat informative, interesting enough to keep me reading the whole thing, but in the end I found it unsatisfying. Perhaps because there was absolutely nothing in the way of deeper thought or reflection here about how weird it is that we all go to hotels, and trust people we don't know to create our key cards, to clean the pillows on which we put our faces and the glasses out of which we drink. Among many other things. And I say this as someone who LOVES staying in hotels. Seriously. I traveled a few times for work and there was nothing I loved better than flopping on a hotel bed and turning the TV on to "Law and Order" (an episode of which is always on, somewhere, sometime), so I'd have been happy to hear any thoughts on the intimacy of helping hundreds of strangers bed down every night. I don't know what I wanted here, really. I just wanted something a little more.
I was also a bit annoyed with this opening statement:
"To protect the guilty and the innocent alike, I have deconstructed all hotels and rebuilt them into personal properties, changed all names, and shredded all personalities and reattached them to shreds from other personalities, creating a book of amalgams that, working together, establish, essentially, a world of truth. I mean, damn, I even change my own name."
And he did. Jacob Tomsky is his name, and he became, throughout this narrative, "little Tommy Jacobs." Why? Anyone else get that?